What non-executive directors of wealth and asset management firms need to know about the Consumer Duty
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The Consumer Duty has raised the standards of care firms need
to provide to their retail consumers in areas as diverse as
product design, pricing, sales, operations and ongoing support.
In this new world, Boards are expected to play a pivotal role in
ensuring the Duty has been embedded properly and reviewing
the quality of customer outcomes on an ongoing basis.
With the regulator using the Consumer Duty to drive change
across retail financial services, it is crucial that board members
have the knowledge and skills necessary to ensure their firms
are meeting the new obligations.
This five-hour training course will provide attendees with a clear
understanding of the Consumer Duty requirements and how
they apply across the product life-cycle, including:
– Product and service design
– Fair value
– Customer communications and support
– Management information
– Governance and accountability
– Lessons from FCA supervision
In this interactive training session, attendees will have the ability
to work through case studies, discuss issues with their peers
and put their questions to Consumer Duty specialists.
This session will be delivered by experts at the specialist international regulatory consultancy arm of Ocorian (formerly Bovill). The course leader is Michael Lawrence who is a key industry spokesman on Consumer Duty. Before joining Bovill Newgate, he spent 16 years at the FCA – including developing the Duty. Michael also chairs the Consumer Duty Champions Forum for the Consumer Duty Alliance.
Date: TBC
Venue: Ocorian, 5th Floor, 20 Fenchurch Street, EC3M 3BY
Cost: £475+VAT
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